Hello! At CompuCorel, we know your time (and your data) is valuable.
That’s why we’ll keep it straight and simple: we respect your privacy.

This notice clearly and transparently explains what information we collect, how we use it, and how we protect it, in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations.

1. Who is responsible for your data?

The entity responsible for processing your information is VENTAS DIAGON, S.A. DE C.V., operating under the trade name CompuCorel, with address at:

Avenida Chapultepec No. 480, Floor 9, Apt. 901,
Colonia Roma Norte, Cuauhtémoc Borough,
Zip Code 06700, Mexico City.

For any privacy-related matters, you can contact us at: contacto@compucorel.com

1. What information do we collect?

That depends on how you interact with us (whether you make a purchase, request support, or just browse our site).
We may collect:

• Identification and contact details: Name, email, phone number, address, and tax ID (RFC, if you require an invoice).
• Technical and browsing data: IP address, device type, browser, pages visited, session duration, and cookies (more on this below).
• Data from technical services: When providing remote support or maintenance, we may access system configurations or technical files — only with your explicit consent and using encrypted protocols.

We never access personal information unrelated to the service.

III. What do we use your information for?

Only for what’s necessary, and always with your permission.

Primary purposes:

• To process and deliver your orders or contracted services.
• To provide technical support (remote or on-site) and maintenance.
• To issue invoices and tax receipts.
• To communicate with you about your order or service.
• To handle warranties, clarifications, or technical updates.
• To comply with our tax and legal obligations.

Secondary purposes (optional):

• To send you news, promotions, or product updates.
• To conduct satisfaction surveys or service evaluations.
• To improve the user experience on our website.

If you do not want us to use your data for these secondary purposes, simply send an email with the subject
«I do not wish to receive additional information» to [EMAIL PENDING].

1. Do we share your information with anyone?

Only when necessary to provide the service you requested.

We may share certain data with:

• Technology or cloud service providers that meet international protection standards.
• Competent authorities, when legally required.

All our partners are contractually obligated to protect your data and use it only for the authorized purpose.

1. Cookies and similar technologies

We use digital cookies to:

• Keep your session active and remember your cart.
• Analyze your browsing behavior to improve your experience.
• Remember your language and display preferences.

You can disable cookies from your browser, but some site functions may become unavailable if you do.

1. Your Rights (ARCO+)

You have the right to:

• Access your personal data we hold.
• Rectify inaccurate or incomplete data.
• Cancel your record when it is no longer necessary.
• Object to data processing for specific purposes.
• Revoke your consent at any time.
• Limit the use and disclosure of your data.

To exercise any of these rights, send your request to contacto@compucorel.com with:

• Subject: «ARCO Rights»
• Full name
• Clear description of the right you wish to exercise
• Documents proving your identity

We will respond to your request within 20 business days, in accordance with applicable regulations.

VII. Security and Protection

At CompuCorel, we implement technical, administrative, and physical safeguards to protect your data, including:

• SSL encryption on all website traffic.
• Access control for servers and databases.
• Trained personnel and confidentiality agreements.
• Secure file deletion after service completion.

We take security seriously: your information is not currency.

VIII. Changes to This Notice

We reserve the right to update this policy to reflect changes in our practices or applicable law.
Modifications will be published on this page with the corresponding update date.

We recommend reviewing this notice periodically.
Substantial changes will be notified via email to registered users.

1. Legal Framework

This notice is governed by Mexican law, specifically:

• The Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP)
• Its Regulations
• Guidelines issued by the INAI and other applicable regulations.

1. Contact

For any questions, clarifications, or to exercise your rights regarding the processing of your personal data:

VENTAS DIAGON, S.A. DE C.V.
Address: Avenida Chapultepec No. 480, Floor 9, Apt. 901, Colonia Roma Norte, Cuauhtémoc, C.P. 06700, Mexico City.
Email: contacto@compucorel.com

By using our website and contracting our services, you accept the terms set forth in this Privacy Policy.