{"id":14,"date":"2025-10-14T01:43:27","date_gmt":"2025-10-13T23:43:27","guid":{"rendered":"https:\/\/compucorel.com\/?page_id=14"},"modified":"2025-10-14T01:45:44","modified_gmt":"2025-10-13T23:45:44","slug":"politica-de-reembolsos-y-devoluciones","status":"publish","type":"page","link":"https:\/\/compucorel.com\/en\/politica-de-reembolsos-y-devoluciones\/","title":{"rendered":"Pol\u00edtica de reembolsos y devoluciones"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"14\" class=\"elementor elementor-14\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54d68a4e e-flex e-con-boxed e-con e-parent\" data-id=\"54d68a4e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26445dd1 elementor-widget elementor-widget-text-editor\" data-id=\"26445dd1\" data-element_type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<style>.elementor-element-26445dd1{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-daf1f43 elementor-widget elementor-widget-text-editor\" data-id=\"daf1f43\" data-element_type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p style=\"text-align: center;\"><strong>REFUND AND RETURN POLICY<\/strong><\/p>\n<p style=\"text-align: center;\"><strong>VENTAS DIAGON, S.A. DE C.V.<\/strong><\/p>\n<ol>\n<li><strong> General Principles<\/strong><\/li>\n<\/ol>\n<p>This policy outlines the conditions under which <strong>CompuCorel<\/strong> customers may request cancellations, returns, or refunds for services or products acquired through <strong>compucorel.com<\/strong>, direct quotes, or official channels.<\/p>\n<p>Our commitment is to offer fair, transparent, and reasonable solutions, balancing consumer rights with the technical nature of our services and technology products.<\/p>\n<ol>\n<li><strong> Scope<\/strong><\/li>\n<\/ol>\n<p>This policy applies to all purchases or service agreements made with <strong>VENTAS DIAGON, S.A. DE C.V.<\/strong>, including:<\/p>\n<ul>\n<li><strong>Technical or digital services<\/strong> (remote support, maintenance, installation, development, digital licenses).<\/li>\n<li><strong>Physical products<\/strong> (computers, accessories, peripherals, spare parts, etc.).<\/li>\n<\/ul>\n<p><strong>III. General Policy<\/strong><\/p>\n<ul>\n<li>Each refund or cancellation request will be reviewed individually by our support team.<\/li>\n<li><strong>CompuCorel<\/strong> reserves the right to approve or deny requests when the cause is not attributable to the Provider (e.g., misuse, incompatibility, change of mind, third-party interference).<\/li>\n<li>Approved refunds will be issued via the <strong>original payment method<\/strong>, with <strong>no additional charges<\/strong>.<\/li>\n<\/ul>\n<ol>\n<li><strong> Service Cancellations<\/strong><\/li>\n<\/ol>\n<p><strong>Before service begins<\/strong>:<\/p>\n<ul>\n<li>The customer may cancel without penalty, provided the service has not started and no operational costs have been incurred (e.g., licenses or materials purchased).<\/li>\n<\/ul>\n<p><strong>After service has begun<\/strong>:<\/p>\n<ul>\n<li>No refunds will be issued once technical work has commenced (remote support, diagnostics, installation, or development).<\/li>\n<li>If the service cannot be completed due to reasons attributable to CompuCorel, a <strong>full refund<\/strong> will be offered.<\/li>\n<\/ul>\n<p><strong>Monthly or continuous support contracts<\/strong>:<\/p>\n<ul>\n<li>Cancellations will apply starting from the <strong>next billing cycle<\/strong>, and <strong>past payments will not be refunded<\/strong>.<\/li>\n<\/ul>\n<ol>\n<li><strong> Product Returns<\/strong><\/li>\n<\/ol>\n<p><strong>General Conditions<\/strong><br \/>A product return may be requested only in the following cases:<\/p>\n<ul>\n<li>Incorrect or different product received.<\/li>\n<li>Visible physical damage at delivery (must be reported within <strong>24 hours<\/strong>).<\/li>\n<li>Manufacturing defect detected within the warranty period.<\/li>\n<\/ul>\n<p><strong>Requirements for return acceptance<\/strong>:<\/p>\n<ul>\n<li>The product must be <strong>unused<\/strong>, in its <strong>original packaging<\/strong>, with <strong>all accessories<\/strong>, manuals, and a <strong>readable serial number<\/strong>.<\/li>\n<li>Returns will not be accepted if the product shows signs of damage, scratches, tampering, or improper handling.<\/li>\n<li>The customer must request the return via email or through their account on <strong>compucorel.com<\/strong>, including supporting evidence (photos, order number, incident description).<\/li>\n<\/ul>\n<p><strong>Exclusions (non-refundable physical products)<\/strong>:<\/p>\n<p>Returns or refunds are not applicable to:<\/p>\n<ul>\n<li>Customized, refurbished, or open-box items (this will be clearly stated in the product description).<\/li>\n<li>Accessories, cables, or spare parts that have been opened or installed.<\/li>\n<li>Equipment damaged by misuse, power surges, moisture, or viruses.<\/li>\n<\/ul>\n<ol>\n<li><strong> Licenses, Software, and Digital Products<\/strong><\/li>\n<\/ol>\n<ul>\n<li>Electronic licenses, digital downloads, and activation keys are <strong>non-refundable<\/strong> once delivered or activated.<\/li>\n<li>If a key presents an error attributable to the vendor\u2019s activation system, CompuCorel will manage its replacement or correction directly with the manufacturer.<\/li>\n<li>The customer is responsible for verifying <strong>compatibility<\/strong> before purchase (version, language, platform, system requirements).<\/li>\n<\/ul>\n<p><strong>VII. Refund Processing Time and Methods<\/strong><\/p>\n<ul>\n<li>Once the request is approved, the refund will be processed within <strong>3 to 10 business days<\/strong>, depending on the payment method and processing times of banks or payment gateways.<\/li>\n<li>For credit or debit card payments, the refund will be reflected directly in the customer\u2019s account, subject to issuer validation.<\/li>\n<\/ul>\n<p><strong>VIII. Shipping and Logistics Costs<\/strong><\/p>\n<ul>\n<li>For returns due to <strong>CompuCorel\u2019s error or defective products<\/strong>, <strong>shipping costs<\/strong> will be covered by the Provider.<\/li>\n<li>For returns due to <strong>customer error<\/strong> (wrong model, change of mind, etc.), <strong>shipping and handling costs<\/strong> will be borne by the Customer.<\/li>\n<\/ul>\n<ol>\n<li><strong> Special Cases<\/strong><\/li>\n<\/ol>\n<p><strong>Partial or proportional refunds<\/strong>:<br \/>If a service or product was only partially delivered, CompuCorel may offer a <strong>proportional refund<\/strong> based on progress or unused time.<\/p>\n<p><strong>Billing errors or duplicates<\/strong>:<br \/>If a duplicate or incorrect charge is detected, CompuCorel will promptly correct and refund the amount once the transaction is verified.<\/p>\n<p><strong>Force majeure<\/strong>:<br \/>No refunds will be granted for failures resulting from causes beyond CompuCorel\u2019s control, such as power outages, viruses, disasters, cyberattacks, or failures by manufacturers or external networks.<\/p>\n<ol>\n<li><strong> Request Procedure<\/strong><\/li>\n<\/ol>\n<p>To request a cancellation or refund, the Customer must:<\/p>\n<ol>\n<li>Send an email to <strong>contacto@compucorel.com<\/strong> with the subject line <strong>\u00abRefund Request\u00bb<\/strong> or <strong>\u00abService Cancellation\u00bb<\/strong>.<\/li>\n<li>Include the following information:<\/li>\n<\/ol>\n<ul>\n<li>Full name<\/li>\n<li>Order or contract number<\/li>\n<li>Clear description of the reason for the request<\/li>\n<li>Supporting evidence (if applicable)<\/li>\n<\/ul>\n<p><strong>III.<\/strong> Our team will respond within a <strong>maximum of 5 business days<\/strong>, confirming receipt and next steps.<\/p>\n<ol>\n<li><strong> Consumer Rights<\/strong><\/li>\n<\/ol>\n<p>This policy aligns with the:<\/p>\n<ul>\n<li><strong>Federal Consumer Protection Law<\/strong><\/li>\n<li><strong>Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP)<\/strong><\/li>\n<\/ul>\n<p>In case of disputes or concerns, customers may contact <strong>PROFECO<\/strong>:<br \/><strong>Tel:<\/strong> 55 5568 8722<br \/><strong>Website:<\/strong> www.gob.mx\/profeco<\/p>\n<p><strong>XII. Modifications<\/strong><\/p>\n<p>CompuCorel may update this policy due to operational, regulatory, or technological changes.<br \/>Updated versions will be published at: <strong>compucorel.com\/politicas<\/strong>, with their effective date.<\/p>\n<p><strong>XIII. Contact<\/strong><\/p>\n<p><strong>VENTAS DIAGON, S.A. DE C.V.<\/strong><br \/>Avenida Chapultepec No. 480, Floor 9, Apt. 901<br \/>Colonia Roma Norte, Cuauht\u00e9moc Borough<br \/>Zip Code 06700, Mexico City<br \/><strong>Email:<\/strong> contacto@compucorel.com<\/p>\n<p style=\"text-align: center;\">CompuCorel reserves the right to modify this policy.<br \/>All changes will be published on the website and will apply to transactions following their publication.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>POL\u00cdTICA DE REEMBOLSOS Y DEVOLUCIONES VENTAS DIAGON, S.A. DE CV Principios Generales Esta pol\u00edtica establece las condiciones bajo las cuales los Clientes de CompuCorel pueden solicitar cancelaciones, devoluciones o reembolsos por servicios o productos adquiridos a trav\u00e9s de compucorel.com, cotizaci\u00f3n directa o canales oficiales. Nuestro compromiso es ofrecer soluciones justas, transparentes y razonables, equilibrando los [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/compucorel.com\/en\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/compucorel.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/compucorel.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/compucorel.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/compucorel.com\/en\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":10,"href":"https:\/\/compucorel.com\/en\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":2986,"href":"https:\/\/compucorel.com\/en\/wp-json\/wp\/v2\/pages\/14\/revisions\/2986"}],"wp:attachment":[{"href":"https:\/\/compucorel.com\/en\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}